Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders made through out store?

We have a standard delivery charge for seed packets posted within Australia. 

  • Unlimited Packets – $6.00 (Regular Post), $9.00 Tracked Post or $14.00 (Express Post)

Postage for bulk seed quantities will vary depending on the total weight of the order and details of delivery costs for bulk orders can be found at our Shipping Info page. 

Which payment methods are accepted in the Online Shop?

We currently accept payment by all major Credit Cards, Paypal, Afterpay and Zip Pay.

How long will delivery take?

We generally post all orders within 1-2 Business Days. We send all items using Australia Post using either Standard Postage, Tracked Post or Express Postage.

Australia Post quotes the following delivery times from Eltham 3095 (Melbourne)

Standard Postage 

3-4 Business Days (Melbourne Metropolitan Area)

4-5 Business Days (Capital Cities and Country Victoria)

5+ Business Days (Most country areas outside Victoria)

Express Postage 

1-2 Business Day (All capital cities apart from Darwin & Perth, Country Victoria)

2-4 Business Days (Most country areas outside Victoria)

 

 

What exactly happens after ordering?

When buying products online it’s always reassuring to know the status of your order. At Seeds of Plenty we will keep you informed of your order status and will aim to post your order as fast as possible. 

After Ordering 

After making an order and completing the payment process you will be sent an email confirming that your order has been received. This email includes a summary of your order, as well as a link to print your invoice. On occasion emails can be redirected by your email provider to the junk folder. So if you do not see the email in your Inbox please check your junk folder. 

On receipt of your order, it will be sent to our packing room where we print a packing list and/or an address label, we then pick your order. Generally we pick orders in the morning so if your order is in before around 10am it will generally be sent out that day. Later orders will go out the following business day. 

Once your order has been packed and is ready to be sent we will send you another email to confirm that your order is on the way. We then take your item to our local post office where we lodge our post. If your postage includes tracking we will forward the tracking details to after posting your order

It’s then just a few short days until you are ready to start planting. 

Do I receive an invoice for my order?

A tax invoice is provided with your order confirmation email. If you have an account with us you can download and print your invoice from your account page. 

My item has not arrived?

Whilst we have quoted postal times, postage can be unreliable at times and items have been known to arrive after a number of weeks. If your item was sent standard post without tracking then we will not consider an item lost until at least 3 weeks after the date the item was posted. 

Am I able to pick up my order?

Unfortunately we do not offer a collection service at this time. Any orders placed with Seeds of Plenty are posted.